EXCERSICE B. Decide what you are going to do:
- Will you try to negotiate a lower price from UNIFLEX.
- Will visit to them while we’re in Italy next week.
EXCERSICE C. Role- play the two visits: One to Piero Conti at Uniplex srl and the other to Lucia Donato at Uniflex SpA.
Visit to UNIFLEX
Zenith International: Hello Lucia. How are you?
Lucia: I am fine.
Daiana: I need to talk to you about the last orden. See; UNIPLEX is offering us the same items than you, and they´re 7 1/2 % lower than you suggest we can do?
Lucia: Let me think, probably i could offer you 8% les than they.
Daiana: Umm..- I like the idea, because you are our long time suppliers, and we know the quality of your products and service.
Lucia: Ok.- Deal close
Visit to UNIPLEX
Daiana: Hi Piero; can i talk to you?
Piero Conti: Hi Daiana; sure come in.
Daiana: I am not sure, how to put this, but there been a misunderstanding the orders, and we need to cancel the order. I am really sorry.
Piero Conti: Are you sure, we are offering quality and good service and if you need something in the future dont doubt calling us.
Daiana: Ok thank you again acept our apologie.
Piero Conti: Ok.- Good bye.
EXCERSICE D. Draft a e- mail, which you could have sent instead of visiting Uniplex and Uniflex.
Email to Uniplex:
To: Piero Conti.
From: Daiana.
Subject: Order Number 1
Date: January 19th 2011
Dear Mr. Piero Conti:
How you been? Sorry i offering my apologies about the order.- but we made desicion for UNIFLEX. Sorry once again. And give you my apologies.
Yours faithfully.
Daian Moreno
Purchasing Manager.
Email to Uniflex:
To: Lucia UNIFLEX.
From: Daiana Moreno
Subject: Order Number 1
Date: January 29th 2011
Dear Ms. Donato:
The reason of this email is to talk to you about the order. You see UNIPLEX, is offering to us the same items that you, but with a price 7 ½ lower price to make it lower. Yours sincerely.
Daiana Moreno
Purchasing Manager.
EXCERSICE E. How I dealt with the problems
I think the best solution is to keep our supliers.
EXCERSICE F. Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.
Report
To: Alex Wilson, Managing Director.
From: Ivon Moreno Purchasing Manager.
Date: January 29th 2011
Problems with the order
As you know, we had some misunderstandings about the the recent order. I want to inform you that the problem has been solved, we have to negotiated a lower price with Uniflex, and our accepted, and we canceled the order to Uniplex.
Ivon Moreno
Purchasing Manager
Please check grammar structure, spelling, verb tenses etc.
ResponderEliminarWe have to negotiate/ we accepted/ I´m offering my apologies/ Please accept our apologies/ how´ve you been/ there has been a misunderstanding.
You can do it much better.
Ok teacher...See you
ResponderEliminar