VIDEO SUMMARY: NUMBER 8, 9 AND 10

    Video Number 8 Dealing with Problems:

There was a problem with a photocopy machine and the customer wants the supplier to replace the machines to purchase the license.Because does not want more problems occur.But suppliers have to accept the problem that happened to the faulty machine, all for an error of one is also the company's error.The supplier that was doing the arrangement with the client and said that they were going to replace the photocopier machine, but he didn't know that there wasn't  any machine in stock, and now he has to call to the already upset customer and explain she the problem, and all this because of the lack of comunication between personal.

  Video Number 9 Visitors and Travellers:

This video is about a women that made a reservation in a near hotel for the conference, and she made  the reservation  for a single room, but the reservation was lost and  she hasn´t the  place to stay. and she has to be attending a conference, that is  the reason there are no rooms available  in the place. And then a friend of she arrives to the reception and gives her a good new, he changed her reservation to other suite. but it was  in a wrong date.

   Video Number 10 Martketing:

This Video is about the Swatch Co.  Is one a renowned company with a marketing and innovation in watches for every type of personality, design creations. They have the best marketing and all the while trying to innovate new watch creations. they offer the best advertising to be in the consumer's mind for long time.