Work in small groups. Imagine that you´re organizing a weekend conference for abour 50 delegates, from the evenng friday 22 may 2011. To lunch time on monday 25.
Good morning. I am Ivon Moreno, i am organizing a conference, we will take on may and concluded on may 25, we are studie at UGC.The sent a cordial invitation to exhibit at this event. Thanks for your help.
forwars looking to seeing you in May.
Moreno Ivon
lunes, 21 de febrero de 2011
9.3 The local knowledge: You are the expert!
EXERCISES B: How Do not know about their own city? Can you answer these questions:
Where could I go to a visitor on a free day or on the weekend? You probably have to do all kinds of activities, including visiot the arc, going to Beah, or visit the Puerto Paraiso Mall.
When are the Museums and Art Galleris open? I think that on Monday a Saturday at the City Museum and near the Marina Mall.
How can a visitor get tickets for a concert? In some stores.
Where can one visitors rent car? At the airport some are Budget, Avis, National, Alamo or
What restaurants serve dishes?
In differents restaurant, but if you prefer mexican food, you should go to Mesa Poblana There are several restaurants at sea, seafood like Lorenzillos.
Where can you a Visitor buy local specialities to take home?
They are a lot.- like Soriana, Chedrahui, Wal Mart, Costco or Sams Club
Where does the bus leave the airport and take the time? Hmm, I do not know
Where could I go to a visitor on a free day or on the weekend? You probably have to do all kinds of activities, including visiot the arc, going to Beah, or visit the Puerto Paraiso Mall.
When are the Museums and Art Galleris open? I think that on Monday a Saturday at the City Museum and near the Marina Mall.
How can a visitor get tickets for a concert? In some stores.
Where can one visitors rent car? At the airport some are Budget, Avis, National, Alamo or
What restaurants serve dishes?
In differents restaurant, but if you prefer mexican food, you should go to Mesa Poblana There are several restaurants at sea, seafood like Lorenzillos.
Where can you a Visitor buy local specialities to take home?
They are a lot.- like Soriana, Chedrahui, Wal Mart, Costco or Sams Club
Where does the bus leave the airport and take the time? Hmm, I do not know
9.2 Hotels and Accommodation
Exercise B.- Imagine that your company is going to send on business trip to South America. A collague has recommended the Rio Othon Palace Hotel and Cesar Park Hotel.
We will offer all kind of services, and the best service. I hope you like it.
Exercise C.-
What kind of Hotel would you prefer to stay in if you were on a business trip? A place that nature-based, and be in good relaxation at the time of doing business. How is a business Hotel different from a holiday hotel? The difference is that in the hotel business are only convention I comferencias, and rental for leisure and relaxation.
Desing a new Business Hotel:
New Resort:
1. Decide one basic of your product:
Atmosphere: Elegance and Luxuruious
Location: Near to beach
What kinds pf people do you want to come to your Hotel?
To Vacation and business people
The Staff: We will offer a nice service, and a good qualities, The personal will be a person to help the people.
What facilities will you offer?
- All Inclusive
- Rooms modern
-Spa
-Internet on the room
-Swimming pool
-Room service
2. Arrange the facilities you have listed in order of importance. The decide wich you will offer - remember that offering every one of them would price your products out of the mid-budget marker.
-Room service
-Buffet-style breakfast 27.90 DLS per person
-Gym Included
-Spa 46 DLS per person
-Internet conection on room Included
Swimming pool Included
-The prices included taxes.
-Other Service Extra
3. When your group has designed "the perfect business Hotel," describe your product to another group or to the whole class.
we will offer this kind of hotel for different event. to vacation or business people.
We will offer all kind of services, and the best service. I hope you like it.
Exercise C.-
What kind of Hotel would you prefer to stay in if you were on a business trip? A place that nature-based, and be in good relaxation at the time of doing business. How is a business Hotel different from a holiday hotel? The difference is that in the hotel business are only convention I comferencias, and rental for leisure and relaxation.
Desing a new Business Hotel:
New Resort:
1. Decide one basic of your product:
Atmosphere: Elegance and Luxuruious
Location: Near to beach
What kinds pf people do you want to come to your Hotel?
To Vacation and business people
The Staff: We will offer a nice service, and a good qualities, The personal will be a person to help the people.
What facilities will you offer?
- All Inclusive
- Rooms modern
-Spa
-Internet on the room
-Swimming pool
-Room service
2. Arrange the facilities you have listed in order of importance. The decide wich you will offer - remember that offering every one of them would price your products out of the mid-budget marker.
-Room service
-Buffet-style breakfast 27.90 DLS per person
-Gym Included
-Spa 46 DLS per person
-Internet conection on room Included
Swimming pool Included
-The prices included taxes.
-Other Service Extra
3. When your group has designed "the perfect business Hotel," describe your product to another group or to the whole class.
we will offer this kind of hotel for different event. to vacation or business people.
UNIT 9 VISITORS AND TRAVELLERS
EXERCISE C. Imagine that one of you is a foreing business person arriving at your local airport and the other is waiting to welcome you.-
Xitlali: Hello are you Miss Moreno? I'm Xitlali Hernandez. Welcome to Cabo San Lucas. Its a pleasure to meet youIvon: It's a great pleasure to meet you too!
Xitlali: How was your flight? I hope that OK!
Ivon: It was so difficult, because the flight it was late.
Xitlali: So sorry Ms Moreno, Can I help you with your luggage?
Ivon: No, I'm OK, dont worry. But you offer and hotel? I'm so tired
Xitlali: Of course Miss Moreno!
Xitlali: Hello are you Miss Moreno? I'm Xitlali Hernandez. Welcome to Cabo San Lucas. Its a pleasure to meet youIvon: It's a great pleasure to meet you too!
Xitlali: How was your flight? I hope that OK!
Ivon: It was so difficult, because the flight it was late.
Xitlali: So sorry Ms Moreno, Can I help you with your luggage?
Ivon: No, I'm OK, dont worry. But you offer and hotel? I'm so tired
Xitlali: Of course Miss Moreno!
jueves, 17 de febrero de 2011
VIDEO SUMMARY: NUMBER 8, 9 AND 10
Video Number 8 Dealing with Problems:
There was a problem with a photocopy machine and the customer wants the supplier to replace the machines to purchase the license.Because does not want more problems occur.But suppliers have to accept the problem that happened to the faulty machine, all for an error of one is also the company's error.The supplier that was doing the arrangement with the client and said that they were going to replace the photocopier machine, but he didn't know that there wasn't any machine in stock, and now he has to call to the already upset customer and explain she the problem, and all this because of the lack of comunication between personal.
Video Number 9 Visitors and Travellers:
This video is about a women that made a reservation in a near hotel for the conference, and she made the reservation for a single room, but the reservation was lost and she hasn´t the place to stay. and she has to be attending a conference, that is the reason there are no rooms available in the place. And then a friend of she arrives to the reception and gives her a good new, he changed her reservation to other suite. but it was in a wrong date. Video Number 10 Martketing:
This Video is about the Swatch Co. Is one a renowned company with a marketing and innovation in watches for every type of personality, design creations. They have the best marketing and all the while trying to innovate new watch creations. they offer the best advertising to be in the consumer's mind for long time.lunes, 7 de febrero de 2011
Business Homeworks: 8.2 WE ALL MAKE MISTAKES - SOMETIMES!!
Business Homeworks: 8.2 WE ALL MAKE MISTAKES - SOMETIMES!!: "EXCERSICE B. Decide what you are going to do:Will you try to negotiate a lower price from UNIFLEX.
Will visit to them while we’re in I..."
Will visit to them while we’re in I..."
viernes, 4 de febrero de 2011
8.2 WE ALL MAKE MISTAKES - SOMETIMES!!
EXCERSICE B. Decide what you are going to do:
- Will you try to negotiate a lower price from UNIFLEX.
- Will visit to them while we’re in Italy next week.
EXCERSICE C. Role- play the two visits: One to Piero Conti at Uniplex srl and the other to Lucia Donato at Uniflex SpA.
Visit to UNIFLEX
Zenith International: Hello Lucia. How are you?
Lucia: I am fine.
Daiana: I need to talk to you about the last orden. See; UNIPLEX is offering us the same items than you, and they´re 7 1/2 % lower than you suggest we can do?
Lucia: Let me think, probably i could offer you 8% les than they.
Daiana: Umm..- I like the idea, because you are our long time suppliers, and we know the quality of your products and service.
Lucia: Ok.- Deal close
Visit to UNIPLEX
Daiana: Hi Piero; can i talk to you?
Piero Conti: Hi Daiana; sure come in.
Daiana: I am not sure, how to put this, but there been a misunderstanding the orders, and we need to cancel the order. I am really sorry.
Piero Conti: Are you sure, we are offering quality and good service and if you need something in the future dont doubt calling us.
Daiana: Ok thank you again acept our apologie.
Piero Conti: Ok.- Good bye.
EXCERSICE D. Draft a e- mail, which you could have sent instead of visiting Uniplex and Uniflex.
Email to Uniplex:
To: Piero Conti.
From: Daiana.
Subject: Order Number 1
Date: January 19th 2011
Dear Mr. Piero Conti:
How you been? Sorry i offering my apologies about the order.- but we made desicion for UNIFLEX. Sorry once again. And give you my apologies.
Yours faithfully.
Daian Moreno
Purchasing Manager.
Email to Uniflex:
To: Lucia UNIFLEX.
From: Daiana Moreno
Subject: Order Number 1
Date: January 29th 2011
Dear Ms. Donato:
The reason of this email is to talk to you about the order. You see UNIPLEX, is offering to us the same items that you, but with a price 7 ½ lower price to make it lower. Yours sincerely.
Daiana Moreno
Purchasing Manager.
EXCERSICE E. How I dealt with the problems
I think the best solution is to keep our supliers.
EXCERSICE F. Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.
Report
To: Alex Wilson, Managing Director.
From: Ivon Moreno Purchasing Manager.
Date: January 29th 2011
Problems with the order
As you know, we had some misunderstandings about the the recent order. I want to inform you that the problem has been solved, we have to negotiated a lower price with Uniflex, and our accepted, and we canceled the order to Uniplex.
Ivon Moreno
Purchasing Manager
UNIT 8.1 C. WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
- Accounts: Misunderstandings with the accounts, and sometimes confuse the counts.
- Personnel: To have problems among them, like problems with the company.
- Sales: on sometime give the wrong product to the costumer or charge the wrong price.
- Warehouse: Bad control of entrances and outputs of products of warehouse.
- Factory: Bad quality in the products or in the material that is used to make it.
- Transport: Bad quality in the services or in the units.
- Purchasing: Buy something that wasn’t the expected on the company. Get a wrong order; it could be the wrong items, wrong quantity or bad quality.
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